if you are not satisfied with your online purchase, you may exchange the item for another or opt to receive a merchandise credit, within 7 days of receipt of goods. please send the item(s) back in the original packaging. 

items that are listed as final sale may not exchanged or returned for a merchandise credit. custom designs, special orders or altered goods may not be exchanged or returned for a merchandise credit. goods that are damaged will not be accepted and will be sent back to the customer. 

please email us or call us prior to sending any exchanges. 

online purchases are shipped via insured usps priority mail for a flat fee of $12. we recommend using insured usps priority mail when sending exchanges back to us. we are not responsible for lost packages and we cannot issue a return merchandise credit if your package is lost or damaged. we will not accept CODs.

for items that are in need of repair, please email or call us to discuss what needs to happen and we will gladly take care of it. 

email us info@zaverandmor.com or call us at 510-984-1291

send packages to 2111 vine street suite e, berkeley ca 94709